Right of withdrawal
The online sale of products Agriturismo Cascina Carretto is governed by Articles. 50 - 68 of the Consumer Code (Legislative Decree no. 6 September 2005, n. 206) as amended by Legislative Decree no. 21 February 2014, n. 21). This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the product purchased and to obtain reimbursement of expenses incurred. The customer has the right to revoke his order within 14 (fourteen) days from the date of delivery of the goods.
This right consists in the right to return the purchased goods and the consequent reimbursement of the purchase price and delivery costs (with the exception of additional costs resulting from a different delivery from the standard one).
Within 14 (fourteen) days, the customer may withdraw from the contract without giving any explanation.
Upon receipt of the Acceptance of Returns from our Customer Service, the customer has 14 (fourteen) days to return everything. The withdrawal must be communicated by letter with acknowledgment of receipt or PEC to:
Agriturismo Cascina Carretto
Via Costa, 60
25030 Erbusco (BS)
tel. +39 030 776 9869
P.iva C.F. 02951890983
The communication must contain the declaration of wanting to exercise the right of withdrawal, indicating your order number, invoice number and customer code, which products must be subject to withdrawal (identifying them with the item code), as well as the bank details on which to obtain the transfer (IBAN).
According to the law (Law n.185 of 22/05/1999) the return of goods is subject to the following conditions
- the purchased goods must be substantially intact (free from damage or tampering)
- the costs for the return of the goods are charged to the customer and depend on the courier.
It is recommended, for the benefit of the customer, to prepare the package with care using suitable packaging (preferably the originals) and for shipment a courier or other appropriate means to allow traceability of the shipment.
Farm Cascina Carretto will refund the customer within 14 days of receipt of notice of withdrawal.
There is no right of withdrawal for subjects with VAT.